• We provide the training elements after each occasion
• Online form for additional homework between 2 occasions

Overlapping modules: After the basic training, the participants can gain additional skills and specific knowledge, which makes them stand out from other participants of the market.

The training days are held by different trainers, so the participants get to know more types of trainers.

The program provides practical experience in recognizing individual characters and applying effective communication with them, which means that what is learned is immediately applicable.

The training prepares the participants to classify themselves and their partners correctly, and then to develop themselves in the knowledge of the typical behavioral patterns of the given type. It also helps to select and apply treatment, effective and efficient strategies and negotiation methods that are appropriate to the specificities of their partners.

The focus is on leadership effectiveness. By efficiency we mean the extent to which managerial intervention, a step, leads to a pre-expected consequence. That is, the leader determines the desired outcome and then evaluates the realization extent. We will work to shrink the gap.

The trainings work with situations that employ managers. As a result, what is learned can immediately appear in managerial operations. Theoretical knowledge of managerial work, where appropriate, during the processing of situations may occur. The starting points are always given by the managers’ work situations.

Structure:

1. foundation of the discussion
2. goal setting
3. formulation what to do
4. discussion of questions and suggestions
5. comprehension check
6. record the method of inspection
7. agreement
8. motivation

With this method, participants learn how to convey arguments to partners in a personalized way.
Increases the ability of logical thinking and reasoning
It teaches the logical transmission of partner benefits based on product features.

• We start from the needs of the partner.
• We examine – through specific cases – what needs can be formulated.
• Learn about the benefits that can meet your partner’s needs.
• We collect the characteristics of the properties.
• By learning the concept and role of the advantage, participants learn the role of this element as an explanation (circumscription) of the product feature for the customer.
• Participants learn to connect the three elements learned as a logical argument.
• After learning the above elements, the in-depth practice phase follows.

Effective written communication:

• know what you want to write, what your purpose is with it before you start
• who is it for? who will read it?
• the message (understandable, clear, arrives to the reader)
• the amount of the information can be memorized and processed
• the text makes it clear to the reader, what to expect
• makes it clear to the reader, what you expect from him/her
• it is for the reader (you write to people, approach it from view of the reader, avoid too abstract, impersonal words)
• encourages further reading
• clear, articulated

How can we bring our written communication to life?

• use the spoken languages (technical words, foreign words, suffering structure)
• precisely, only the amount of information required is included in the text
• be reader-oriented
• be polite
• compose it positively
• use short sentences (simple sentences, less than 20 words, one sentence should include one thought, declarative sentences)

One of the means of gaining cooperation is to find comprehensive, motivating customer service.

Good presentation technique can be learned!
It offers solution to situations, where:

• prepare for quality performances
• the presentation skills of the participants should be improved
• we want to give new perspective to participants
• we should solve difficult situations during presentation

It is possible to try out new knowledge immediately. This increases the efficiency of the presentation, helping to integrate what has been learned into everyday work.

We provide specific, written guides for each step. They can be applied immediately at work, thus helping to increase productivity immediately.

Through video analysis, everyone gets concrete and accurate feedback on their work. This offers us the opportunity to find further development paths.

We provide new, customized methods that allow participants to give even more successful presentations.

Personal presentation material – everyone can work on their own, current presentation material.

• A collection of interactive methods: methods that can be used in a presentation situation, with application descriptions
• Everyone practices in 3 presentation situations – for developing individual skills
• Individual, face-to-face consultation – to help personal development, even in a more confidential situation than the group
• Video recording of everyone’s professional presentation, which you will receive with detailed written feedback (everyone’s own) within two weeks of the program – for post-training learning to help with more in-depth analysis
• Feedback – developing awareness and helping each other improve
• Written recordings – to evoke thoughts
• Presentation library is available during the training
• Handling difficult situations

Identify different communication behaviors, learn about self-assertive communication and practice their techniques.

Participants will gain an understanding and assessment of personal preferred behavior – and as a result, they will be able to define personal development directions and principles. By mastering the basics and techniques of effective self-assertive behaviors, You become able to handle different situations with confidence and control.

As a result of the training, the system of individual communication solutions related to the individual leadership style is further strengthened, the understanding of the “behavior of others” is developed, thus the managerial work of the leaders becomes more nuanced.

• Enrich the leadership toolkit of persuasion and influence.
• Through self-advocacy communication, they can be more successful in applying methods of situation-oriented leadership, especially in the field of feedbacks and in goal setting and coaching.

Assertive, aggressive, covert aggressive, passive traits in conflicts of interest

• Game theory
• Verbal signs of communication behaviors
• Non-verbal signs off communication behaviors
• The iceberg model of personality
• Congruent behavior
• Attitude and communication

Linguistic level of assertiveness

• Verbal components of assertive communication
• Personal development directions: identification of strengths and development directions

Assertive communication techniques

• Learn assertive communication techniques
• Practice the techniques learned

Self-confidence and assertiveness

• Personal strengths
• The ‘positive self’ presentation