The purpose of the training is to enable employees working with significant performance requirements to effectively deal with stress they face. The training prepares them to use methods that help to manage stress, relieve it, and can be applied effectively in either the workplace or at home. Proper stress management helps prevent various conflict situations and also establishes a consistent level of performance.

Participants’ theoretical and practical knowledge will be expanded, both in the areas of communication, conflict management and stress management.

By applying learned stress prevention and stress management techniques, they will be able to solve their problems and reduce tension more effectively, their performance will increase, and the risk of burn out will reduce.

The number of conflicts decreases, endurance and stress tolerance improve.

Interpretation of stress and stress factors

• characteristics of stress state and triggers
• short- and long-term effects of stress
• time stress and encounter stress
• situational and anticipatory stressors
• intrapsychic factors causing stress

Increasing endurance and stress tolerance

• identifying stressful and potentially stressful situations
• prevention of stressful situations, possibilities of avoidance
• preparing for stressful events
• means of separating emotions and facts

Resolving stressful situations

• the relationship between self-awareness and stress
• Techniques for identifying and eliminating causes instead of treating symptoms
• Instead of “goldfish” is the craft of “goldfish catching”
• matching solution options and personality

Stress prevention and management techniques

• solution alternatives to specific situations formulated by the participants
• large group exercises with trainer support
• burnout and what can be done to prevent or eliminate it